Shipping & Returns

 

Shipping costs are calculated based on package weight for all orders to be delivered in France, Europe and the rest of the world.

After checking the settlement, your order is processed immediately by Relais Gourmet. You are delivered to the address of your choice within an average of 5 to 8 days after validation of your order. You can be delivered in 48 hours if the order is placed before 9am. Contact us for delivery rates by email or phone. We use DHL Express International as express delivery service and La Poste service for other items.

 

We deliver our products worldwide

All that's left to do is place your order using our secure form. Relais Gourmet guaranteed the seriousness of our offer and the security of our website Relais Gourmet.

 

We take all the risks associated with transportation

In case of damage, contact our customer service and we will refund the full amount of your purchase (including transport costs) in accordance with our conditions of sale. Nevertheless, we can not be responsible for any deterioration of the product due to the absence of the recipient at the time of delivery.

 

We can deliver in 48 hours throughout Europe

For all orders placed before 9 am (except Saturday, Sunday and holidays). For this, call us directly at (+33) 09 51 76 13 60.

Locations and Delivery

The delivery in the countries concerned will be made by DHL in France and in Europe within 5 to 8 working days approximately after confirmation of the order. Outside Europe, we ship with transportation and logistics companies (starting between 10 and 20 days). These times are indicative only. No compensation can be asked Relais Gourmet in case of a possible delay in delivery. In case of absence at the time of posting, Relais Gourmet will in no way be held responsible for damage that may occur to products or not collected by the addressee.

 

Money Back and Replacement

Our customers agree to comply strictly with the product storage conditions, and the use by date indicated on the packaging. It is for the recipient to verify the number and condition of products upon receipt. In case of faulty delivery, a claim must be made in writing with Relais Gourmet within 24 hours of delivery. For more information about our guarantee "Satisfied or Reimbursed", please go about this guarantee. All legal disputes fall within the competence of the competent courts of Bayonne (France)